Customer Support

You can update billing details, such as company name, address, or VAT number, in the Administration → Payments & Billing section.

If an item is left in a Liftago vehicle, reach out to the driver via the app within 24 hours. If more than 24 hours have passed, or if you cannot reach the driver, or encounter any other issue, we will help you locate your lost item.

How to proceed?

1. Open the menu in the app and go to the Support section.

2. Select Lost item and follow the instructions.

You can also email us. Either by replying to the confirmation email from your ride or directly at service@liftago.com. Please include your phone number (or email) and the location where the ride was booked.

Díky platebnímu terminálu se dostanete k většímu množství poptávky. Požadavek platby na terminál mají často zákazníci, kteří objednávají telefonicky, zákazníci z hotelů, kterým taxi objednávají recepce, nebo např. zákazníci využívající letištních transferů, kdy řidič čeká na pasažéra v příletové hale. Máte-li terminál, zaškrtněte příslušnou možnost v sekci “Váš profil”.

Setting up and maintaining a business account is free. You only pay for the services you use, such as taxi rides or delivered items.

For specific requests or premium services, we provide a customized price offer. Feel free to contact us at business@liftago.com.

When logging in to your business account, just click on: Forgot password.

The recipient receives an SMS with the estimated arrival time of the courier and a link to track the delivery in real time.

Overpayments are refunded automatically every three weeks. If you need an earlier refund, please contact our finance team at purchasing@liftago.com.

You can add employees in the section: Give your team access – Mobile App. This allows them to use Liftago services on your company account. For larger teams, you can use the bulk import feature. Templates are available in the same section. Each user can be assigned a cost center for better expense tracking or a monthly limit to control spending. To grant access to the web interface, click Give your team access – Web Interface and assign them the role of administrator or orderer.

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Absolutely – Liftago Courier is designed for express deliveries.

In big cities, couriers typically arrive within 5 minutes, and in smaller towns within 10 minutes. With our extensive network, you don’t need to schedule in advance – order when you need, and we’re on the move.

You need to enter the discount promo code in the app before ordering a ride:
1. Open the app menu.
2. Select Enter promo code.
3. In the section Discount enter your promo code.

The discount is only valid for rides on a personal profile and when paying with a card saved in the app or via Apple Pay / Google Pay.

You can include additional stops in the destination field of the booking form for short pauses or passenger drop-offs.

To transport several people to the same location, add multiple pickups and include contact information for each passenger. All riders receive SMS updates about the booking and ride.

We aim to provide the best service for both customers and drivers. We take several steps to make this possible:

• All drivers are carefully selected, trained, and monitored over time.
• You can choose your driver in advance via an auction based on rating, arrival time, vehicle type, price, name, or photo.
• Feedback is anonymous; you can rate drivers and describe your ride experience.
• We have a Driver Code of Conduct, ensuring traffic rules are followed and customers are treated with care.
• Calls between drivers and customers are anonymized to protect both parties.
• Our customer support is available anytime in the app or at service@liftago.com.
• Drivers receive consistently high ratings from customers, with an average of 4.97 stars.

Try resetting your password on the page Forgot password. If you still can’t log in, contact us at service@liftago.com.

A standard car fits up to 4 people. If you need to transport a larger group, you have two options:

1. XXL vehicles for up to 7 people – currently available only in Prague and surroundings, and must be pre-order at least 16 hours in advance.

2. Ordering multiple cars at once – in the app, you can order multiple vehicles simultaneously.

Yes, with a business account, you can order a taxi for a colleague, guest, or any other person. The passenger does not even need the Liftago app. Once the driver is on the way, the passenger will receive an SMS with a link to track the car, including its model, color, and license plate number.

You can send your package with Liftago courier services starting from CZK 179. The exact price will always be shown in the app before you confirm your order.

Liftago works exclusively with licensed professional drivers who know the city thoroughly. We provide regular training and monitor compliance with our high standards through hundreds of test rides each month. You will always ride in a quality vehicle.

Before each booking, you can choose from multiple driver offers based on price, vehicle type, rating, arrival time, or personal preference.

Liftago is a VAT-registered company and issues invoices with VAT. In the app, prices are displayed without VAT. For corporate accounts, VAT is added to each payment or to the monthly invoice.

Yes. We offer Car pickup service where a driver can safely drive your car home.

Yes, for business customers we offer a web interface that makes sending gifts fast and easy.

Are you a business partner and need guidance? Contact us at business@liftago.com.

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Absolutely. Liftago tracks your flight for free and ensures your driver arrives when you land.

Enter Václav Havel Airport as the pickup point, your destination, and flight number. The driver will meet you at the arrivals hall with a sign.

You can use our web booking to order a ride quickly without registering in the app.

You can also book by phone at +420 266 266 000.

Business users can access the web interface to order rides for staff or guests, and passengers get an SMS with ride information.

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Enter the email(s) for invoice delivery under Administration – Account Details – Email for Invoices and Reports. Separate multiple addresses with commas. For GDPR, invoices are sent in password-protected emails; the password is available in Payments and Billing, or you can make the recipient an administrator.

Nové magnety si můžete zakoupit na e-shopu brandingshop.cz po kliknutí na tento odkaz.

The Liftago app lets you easily order a safe taxi or a reliable courier in 15 Czech cities.

Check out the benefits the app provides.