What should I do if I forget something in a taxi?

If an item is left in a Liftago vehicle, reach out to the driver via the app within 24 hours. If more than 24 hours have passed, or if you cannot reach the driver, or encounter any other issue, we will help you locate your lost item.

How to proceed?

1. Open the menu in the app and go to the Support section.

2. Select Lost item and follow the instructions.

You can also email us. Either by replying to the confirmation email from your ride or directly at service@liftago.com. Please include your phone number (or email) and the location where the ride was booked.

How can I share ride details?

Once your ride begins, tap the Share trip status button to share your current location and ride progress with anyone via SMS, WhatsApp, or other messaging apps.

What drivers and cars are available with Liftago?

Liftago works exclusively with licensed professional drivers who know the city thoroughly. We provide regular training and monitor compliance with our high standards through hundreds of test rides each month. You will always ride in a quality vehicle.

Before each booking, you can choose from multiple driver offers based on price, vehicle type, rating, arrival time, or personal preference.

What’s the typical waiting time for a Liftago car, and how is driver availability handled?

Our service ensures high car availability throughout the day. In larger cities, a car usually arrives within 5 minutes, and in smaller towns within 10 minutes.

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Can Liftago be used for group transport?

A standard car fits up to 4 people. If you need to transport a larger group, you have two options:

1. XXL vehicles for up to 7 people – currently available only in Prague and surroundings, and must be pre-order at least 16 hours in advance.

2. Ordering multiple cars at once – in the app, you can order multiple vehicles simultaneously.

Can I order a taxi with a child car seat?

Yes, you can travel with children in a car seat using Liftago. Just enter your route when booking and select the Kids option. This service is currently available only in Prague, but we are working on expanding it to other cities.

How do I schedule a ride for a specific time?

In the Liftago app, simply enter your pick-up and drop-off locations and tap the calendar icon at the bottom right to schedule a ride. Pre-orders are currently available in Prague and Brno for rides longer 3 km.

Can I order a taxi without the app?

You don’t have to use the app – simply order Liftago online at order.liftago.com or call us at +420 266 266 000. That said, the app has plenty of advantages:
– Request a taxi, courier, Kids taxi, or Car pickup in seconds.
– Save your favourite drivers and destinations, and view your full ride history.
– Keep your favourite drivers in your contacts.
– Get special deals with promocodes.
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Find out more aboout app: https://www.liftago.com/app

Can I pay by invoice on a monthly basis?

Monthly billing by invoice is offered only for business clients. Otherwise, you can pay in the app via credit/debit card, Apple Pay, or Google Pay, or pay the driver in cash.