How do I schedule a ride for a specific time?

To pre-order a ride, enter passenger info in the web interface, choose Later for pickup time, and set the day and hour.

You can book up to 30 days in advance. Pre-orders are currently offered in Prague and Brno for rides exceeding 3 km.

Do you provide extra services, for example picking up a guest from the airport?

Yes, airport pickup can be easily arranged via the web interface. Enter the passenger details, set the pick-up time to Later, and choose Airport pickup. With the provided flight number, we track the arrival automatically, and the driver will meet the passenger in the arrivals hall holding a sign. Simultaneously, the passenger gets an SMS including license plate, driver contact, and car location. It’s also possible to book a taxi for your employee or company visitor.

Can I order taxi for multiple people at once?

Yes, you can book an XXL vehicle for up to 7 passengers. You can also order multiple vehicles at once via the mobile app or the corporate web interface.

XXL vehicles can be pre-order for a specific time, with pickup available from 16 hours after ordering. For airport pickups with passengers met in the arrivals hall, contact us at business@liftago.cz and we’ll arrange it.

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Is it possible to order a taxi for someone else with a business account, such as a colleague or a guest?

Yes, with a business account, you can order a taxi for a colleague, guest, or any other person. The passenger does not even need the Liftago app. Once the driver is on the way, the passenger will receive an SMS with a link to track the car, including its model, color, and license plate number.

How to order a taxi with multiple stops?

When ordering a taxi, you can add stops at the destination for short pauses or drop-offs.

To transport multiple people to one location, Add stop and provide contact details for each passenger. Everyone will receive SMS updates about the ride.

How can I submit a claim or complaint?

Please send your complaint to service@liftago.com, including the ride ID, date, and reason. Our team will process it as soon as possible.

I forgot something in the car.

Call our support team at +420 266 266 266 and they’ll assist you in retrieving your item.