Customer Support

1. Musím jezdit s vozidlem v záruce výhradně do autorizovaného servisu?
‍Ne, nemusíte. Výrobce nesmí podmiňovat platnost záruky tím, že budete vozidlo servisovat pouze v autorizované síti. Servis můžete provádět i v neautorizovaném servisu, aniž by tím automaticky zanikla záruka.

2. Může mi prodejce/výrobce neuznat záruku jen proto, že jsem byl v neautorizovaném servisu?
‍Ne. Výrobce nemůže odmítnout uznání záruky pouze z toho důvodu, že jste k servisu nevyužili autorizovanou síť.

3. Kdy tedy mohu o záruku na vozidlo přijít?
‍Záruka zaniká pouze v případě, kdy výrobce prokáže, že konkrétní závada vznikla v důsledku neodborného zásahu ze strany servisu nebo kvůli použití nevhodných dílů.

4. Jaké podmínky musím v neautorizovaném servisu splnit, aby mi záruka zůstala platná?
‍Pro zachování záruky je nutné dodržet tři základní pravidla:

• Servis musí být proveden přesně podle pokynů výrobce vozidla.
• Při opravě musí být použity náhradní díly odpovídající kvality (tzv. OEM nebo jejich ekvivalent).
• O provedeném servisu musíte mít uschované doklady (např. fakturu nebo servisní záznam).

5. Z jakého zákona tato pravidla vycházejí?
‍Klíčovým právním základem není český zákon, ale nadřazená evropská legislativa – konkrétně Nařízení Komise (EU) č. 461/2010 (tzv. MVBER), které je prodlouženo až do roku 2028. Český občanský zákoník (č. 89/2012 Sb.) sice upravuje odpovědnost za vady (obvykle v délce 24 měsíců) a vztah mezi spotřebitelem a prodávajícím, ale neřeší samotné podmínky servisování vozidla.

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Zákazníkům uvádíme maximální rozměry balíčku v aplikaci Liftago. Konkrétně se jedná o tyto rozměry: 55 x 45 x 25 cm. Liftago kurýři se však vyznačují svou proaktivitou a těchto rozměrů se striktně nedrží. Pokud je to možné, kurýři se snaží přepravit veškeré balíčky (samozřejmě po kurýrech nepožadujeme přepravovat jízdní kolo, či ku nábytku, u těchto zásilek je možné jízdu odmítnou).

V případě, že jako kurýr přepravíte jednoznačně nadrozměrnou zásilku, je možné si žádat o kompenzaci ve výší maximálně 100,- Kč. Pro udělení kompenzace je nutné zaslat na podporu Liftaga fotografii nadrozměrného balíčku a v případě jednoznačného prokázání vám může být kompenzace udělena. Každý případ kompenzace vyhodnocujeme individuálně, pokud bude chtít zákazník přepravit IKEA tašku, která je větší než uvedený rozměr, ale je jednoduše převozitelná, kompnezace udělená řidiči nebude.

Vyrovnání jízdného na místě je souhrnná položka, která se objevuje ve vašem přehledu výdělků a slouží ke korekci finální částky, kterou obdržíte za jízdu. Zahrnuje několik specifických situací:

1. Jízdy s provizí hotelu/partnera

• Při jízdách objednaných přes hotely nebo jiné partnery dostanete od Liftaga celou sumu, včetně provize, kterou si partner připočítává k jízdnému.
• Tato provize (např. 50 Kč z 500 Kč) je vám následně odečtena z vyúčtování a přeposlána přímo partnerovi (např. hotelu).
• Důležité: Liftago si z této partnerské provize nic nebere. Na jízdné i tuto provizi dostanete řádnou nákladovou fakturu.‍
  

2. Promo kódy při platbě v hotovosti
Pokud zákazník využije promo kód na slevu při jízdě placené v hotovosti, vyúčtování se upraví takto:

• Příklad: Jízdu vyhrajete za 500 Kč. Zákazník má slevu 200 Kč.
• Vyberete od zákazníka jen 300 Kč.
• Zbylých 200 Kč vám Liftago doplatí spolu s vašimi výdělky.

Tento doplatek za slevu najdete právě v položce Vyrovnání jízdného.

3. Cenové rozdíly u předobjednávek v hotovosti

• Při předobjednávkách placených v hotovosti zákazník zná cenu předem. Někdy se ale stane, že vy jako řidič jízdu v aukci vysoutěžíte za nižší částku.
• Rozdíl mezi cenou sdělenou zákazníkovi a vysoutěženou částkou se srovná ve vyrovnání jízdného na místě.

4. Servisní poplatek

• Servisní poplatek tvoří rozdíl mezi konečnou cenou pro zákazníka a částkou, za kterou jízdu vysoutěžíte vy.
• Poplatek kryje náklady na zprostředkování jízdy a nadstandardní služby Liftaga.
• Je vždy součástí ceny pro zákazníka, ale neovlivňuje vaši vysoutěženou částku, kterou obdržíte.

Veškerá tato vyrovnání jsou vždy podrobně rozepsána a přiřazena k jednotlivým jízdám ve vašem přehledu výdělků.

Pasažér si může při objednávce vybrat několik speciálních požadavků ke své jízdě. Např. Tichá jízda, kdy zákazník chce mít voze klid, to znamená, abyste vypli rádio a nesnažili se s pasažérem konverzovat. Svůj požadavek pak může specifikovat i pomocí poznámky. Speciální požadavky i poznámku naleznete v jízdě po vytažení spodního panelu.

Veškeré typy požadavků naleznete níže:

Open the app, type in your destination, and select the Eco options. Liftago Eco is currently offered in Prague and Brno.

You can currently order eco-friendly cars in Prague and Brno. When placing your order in the app, simply select the Eco category.

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Liftago offers both hybrid and fully electric cars. The specific model depends on current availability. With Liftago, you always pick your own car and driver.

Yes. In addition to standard taxi rides, we offer a car pickup service, XXL cars for up to 7 passengers, Kids cars equipped with child seats, eco-friendly vehicles, airport pickups based on your flight number, and courier services. For more details about our premium cars, feel free to contact us at service@liftago.com.

You can currently order Premium vehicles in Prague and Brno. When placing your order in the app, simply select the Premium category.

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Open the app, type in your destination, and select the Premium options. Liftago Premium is currently offered in Prague and Brno.

The Premium service offers a selection of special vehicles that meet higher quality standards. Premium drivers are among those with the highest ratings and follow a dress code.‍

The Premium service offers higher-quality, more comfortable cars for special occasions, meeting higher standards in both vehicle selection and the overall travel experience. These are new models from higher-class categories.

Liftago provides safe and reliable taxi transport as well as courier services for delivering packages. You can also use the car pickup service, available directly in the app.

Liftago is currently available in 15 cities across the Czech Republic. You can find the full coverage map on our Where we drive page.

The easiest way to pay is by adding your card in the app under the Payment details section. You can also pay via Apple Pay, Google Pay, or in cash.

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If you use Liftago as a business customer, you can also pay by invoice.

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In Prague and Brno, you can book Liftago in advance for a specific date and time. Simply enter your route in the app, then tap the calendar icon in the bottom right corner to set your pre-order.

In all other cities, rides can currently be booked up to 15 minutes in advance.

Yes, in Prague and Brno you can choose one of three delivery time slots when booking a courier – either the same day or the next day.

In other cities, only express service with immediate pickup and delivery is currently available.

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Liftago courier services are currently available in 15 cities across the Czech Republic. You can find the full list on our Where we drive page.

You can skip the packing supplies with Liftago. Give your package directly to the courier, and they’ll ensure it’s delivered safely and smoothly.

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Each delivery is insured for up to CZK 250,000.

Our couriers handle packages up to 55 × 45 × 25 cm in size and weighing no more than 15 kg – perfect for small urgent items, documents, or letters.

You can easily send a package through the Liftago app.

‍Business customers can also use the web order form. The courier will pick up your parcel and deliver it to the recipient – it’s as simple as booking a regular taxi ride.

Liftago Courier provides quick and dependable delivery of your packages. You can schedule delivery immediately or for a chosen time, all via the app, ensuring your package reaches its destination safely and punctually.

Yes, you can easily order Liftago also via the web at order.liftago.com or on the phone number +420 266 266,000.

In the app, you simply order a taxi even for the second person. Passengers do not need to have the Liftago app. Once the driver is on the way, the passenger receive an SMS with a link to the tracking of the car, including the model, color and license plate.

If you want the driver to customize the arrival at the airport with the landing time, you just need to enter the flight number when ordering. The driver tracks the flight in real time and arrives at the moment the person lands – even in the event of a delay.

How to do that?
1. Open the Liftago app.
2. Enter the route from Vaclav Havel Airport to your final destination.
3. In the lower right corner, select the icon Pre-order.
4. In the section Pick-up time choose Upon the flight arrival and enter the flight number.
5. Upon arrival, the driver will wait in place.

Absolutely – choose the Kids category in the app for airport rides, and your car will be equipped with a child seat (up to 36 kg) and a booster seat.

Just let the driver know in advance. In the app, after entering your address, open the Requests section and select Large Luggage. For more bags than a standard car can hold, choose Liftago XXL – perfect for up to 7 passengers with extra luggage.

Choose Liftago XXL – we can comfortably transport up to 7 passengers with larger luggage. In the app, you can also order multiple cars at once.

For group bookings, our customer support is happy to assist you at +420 266 266 000 or service@liftago.cz.

This service is currently only available for our Business customers.

The driver is informed in real time about any delays, and your pick-up time is automatically adjusted to match your actual landing.

Just enter your flight number when booking, and we take care of the rest. The driver tracks your arrival in real time, so they’ll be there when you land – even if your flight is delayed.

How to do that?
1. Open the Liftago app.
2. Enter the route from Vaclav Havel Airport to your final destination.
3. In the lower right corner, select the icon Pre-order.
4. In the section Pick-up time choose Upon the flight arrival and enter the flight number.
5. After landing, the driver will wait for you at the chosen place.

Yes, your car can be safely transported without you. Make sure the driver has all necessary handover details. The app lets you track the car in real time.

The service runs nonstop, so you can schedule a car pickup even at night or on public holidays.

Our service ensures high car availability throughout the day. In larger cities, a car usually arrives within 5 minutes, and in smaller towns within 10 minutes.

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Simply email your idea to business@liftago.com, and we’ll help set up your custom promo code including all the specifics.

We can organize long-distance rides for you through a business account. Just send us the route, date, and preferred car type to business@liftago.com, and we’ll get back to you as soon as possible.

We can prepare a quote for an hourly ride via a business account. Send us your planned routes, times, and preferred car type to business@liftago.com, and we’ll provide the pricing and pre-order your ride.

Absolutely. We can create a unique QR code for your event, so guests can order rides easily without downloading the app. They simply scan the code, enter their route, choose a payment method, and we’ll dispatch a car.

Yes, you can travel in Liftago vehicles equipped with a child car seat and booster seat. Just enter your route in the app and select Kids.

Yes. Among our services, we also offer car pickup, where a driver can transport your vehicle for you.

To set up fixed routes and prices, do not hesitate to contact us: business@liftago.com

Yes, you can easily order an airport pickup through our web interface. Enter the passenger details, select Later under Pickup Time, then choose Airport Pickup. By providing your flight number, we track the arrival and the driver will meet the passenger in the arrivals hall with a sign. The passenger also receives an SMS with the car plate, driver contact, and vehicle location.

Guests can conveniently order their own Liftago ride by scanning a QR code we prepare for your hotel. No app download is required; after entering their route and payment details, a car is dispatched to them.

You can easily order a taxi or courier via the web interface, accessible automatically with your business account. Just enter the passenger’s name, route, and payment method. We’ll send an SMS to the passenger with the car’s license plate, driver contact, and location, and then dispatch the vehicle.

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Easily set up a business account here. We will then contact you to train your reception and set up the most common routes.

In the delivery order, select Round Trip. Provide the pick-up details, which will also serve as the return address, and the delivery address from which the driver will return to the pick-up point.

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Liftago offers a solution for sending multiple shipments at the same time via our corporate web interface. For guidance, contact us: business@liftago.com.

You don’t need to worry about packaging – simply give the package to the Liftago courier, who will ensure it’s delivered quickly.

Yes, every package is insured up to 250 000 CZK.

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We transport packages in dimensions 55 × 45 × 25 cm and weighing up to 15 kg. Ideal for smaller express shipments, contracts or envelopes.

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Packages are ordered through the same system as taxi rides. On the website, select Courier at the top, and in the app, choose the Courier icon at the bottom.

If an item is left in a Liftago vehicle, reach out to the driver via the app within 24 hours. If more than 24 hours have passed, or if you cannot reach the driver, or encounter any other issue, we will help you locate your lost item.

How to proceed?

1. Open the menu in the app and go to the Support section.

2. Select Lost item and follow the instructions.

You can also email us. Either by replying to the confirmation email from your ride or directly at service@liftago.com. Please include your phone number (or email) and the location where the ride was booked.

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When ordering a taxi, you can add stops at the destination for short pauses or drop-offs.

To transport multiple people to one location, Add stop and provide contact details for each passenger. Everyone will receive SMS updates about the ride.

Yes, you can book an XXL vehicle for up to 7 passengers. You can also order multiple vehicles at once via the mobile app or the corporate web interface.

XXL vehicles can be pre-order for a specific time, with pickup available from 16 hours after ordering. For airport pickups with passengers met in the arrivals hall, contact us at business@liftago.cz and we’ll arrange it.

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To pre-order a ride, enter passenger info in the web interface, choose Later for pickup time, and set the day and hour.

You can book up to 30 days in advance. Pre-orders are currently offered in Prague and Brno for rides exceeding 3 km.

Check and, if needed, update your payment card in your account settings. The system will attempt to charge the outstanding amount again in the following days. If the problem persists, contact us at service@liftago.com.

You can easily order a taxi and a courier from the web interface as well as from the mobile app. Simply provide the passenger’s details, route, select the type of vehicle, and confirm the order.

For assistance with a particular booking, reach out to business@liftago.com.

Yes, each employee can be set up to pay individually with their own company card. In this case, the employee will receive a monthly summary of all receipts with an overview of rides, and these rides will not appear on the company invoice.

Currently, the app only allows sending packages one by one. If you need to send multiple packages at once, this option is available for business customers via the web interface.

You can schedule a Liftago Kids ride in advance using the app. After entering the pickup and destination addresses, tap the calendar icon in the bottom right and pick when you want the driver with the child seat to arrive.

XXL taxis can carry 7 to 9 passengers depending on the vehicle type. Currently, we guarantee transport for up to 7 passengers. You can also order multiple cars at once in the app. For group orders, our customer support is happy to assist: +420 266 266 000 or service@liftago.cz.

Yes, XXL vehicles are available 24/7. You can book a ride now or schedule it for later. For evening or late-night rides, or on holidays, we recommend scheduling your ride at least 16 hours in advance.

Yes, we are prepared for such situations as well. Be sure to give the driver all the necessary information about the vehicle.

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Up to two children can be transported per ride. Each Kids vehicle is equipped with a booster seat and a child seat (up to 36 kg).

Yes, children can travel alone with Liftago Kids. Drivers are trained to ensure your child feels safe during the ride.

You can also arrange for the driver to call you upon arrival. The ride can be tracked in real-time and shared with the whole family on the app.

You can easily book a Liftago XXL ride in the app. When placing your order, select the XXL vehicle type. You can book a ride now or schedule it for later.

Liftago Kids can be used for children of all ages. Each Kids vehicle is equipped with a car seat for up to 36 kg and a booster seat.

Liftago Kids provides safe transportation for children. Drivers are trained and vehicles are equipped with car seats (up to 36 kg) and booster seats for comfort and safety.

Monthly billing by invoice is offered only for business clients. Otherwise, you can pay in the app via credit/debit card, Apple Pay, or Google Pay, or pay the driver in cash.

You don’t have to use the app – simply order Liftago online at order.liftago.com or call us at +420 266 266 000. That said, the app has plenty of advantages:
– Request a taxi, courier, Kids taxi, or Car pickup in seconds.
– Save your favourite drivers and destinations, and view your full ride history.
– Keep your favourite drivers in your contacts.
– Get special deals with promocodes.
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Find out more aboout app: https://www.liftago.com/app

Drivers use only certified child seats and booster seats, ensuring they are properly installed. They also follow traffic regulations and drive in a safe manner.

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Absolutely – our XXL vans have plenty of room for passengers and luggage, making them ideal for airport trips in either direction.

For arrivals, you can also use our flight-based airport pick-up feature. The driver receives real-time flight updates, and if your flight is delayed, we automatically adjust the pick-up time so your car is waiting at the right moment.

Yes, the service is designed so you can comfortably ride in your own car together with the driver.

The cost is based on distance and travel time. The exact fare is displayed in the app when you make your booking before the ride.

A professional Liftago driver, trained specifically for this service, will drive your car. They have passed a strict selection process, and follow our high standards.

Vzhledem k přejití do režimu fixních cen řidič nemusí zákazníkům vydat účtenku. Účtenka je zákazníkům po jízdě zaslána e-mailem.

U jízd objednaných přes telefonickou linku účtenky zasíláme skrze odkaz přiložený do SMS, která je zákazníkovi zasílány pro sledování polohy řidiče a jako potvrzení o jízdě.

To switch your payment method from card to invoice or vice versa, go to Administration and then Payments & Billing.

The Car Pickup service is available for longer trips as well, currently in Prague and its surroundings. If you have a specific request, feel free to contact our customer support at service@liftago.com.

You can order a Car pickup through the Liftago app by entering your pickup and drop-off locations. The driver will arrive, take your car, and safely deliver both you and your vehicle to the requested destination.

Invoices for all completed rides are sent at the end of each month by email. They include a full overview of all company rides, giving you complete control over expenses. Payment is due within 14 days.

Poplatky se počítají z celkové částky bez spropitného a provizí třetích stran. Aktuální výši poplatků pro Vaše město naleznete zde.

Spropitné zůstává v plné výši řidičům a to i z bezkontaktních plateb. Celkovou výši spropitného naleznete v aplikaci a také každý týden v přehledu řidiče. Odkaz na přehled zde.

To switch accounts, request that your current company’s admin removes you through the web portal. Then, the admin of your new company can add you under the new business account.

You can find ride history on the main page of the web interface or in the Payments and Billing section.

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Akceptace je procentuální podíl poptávek, na které reagujete nabídkou a je počítána ze všech poptávek, které obdržíte. Pokud zakázku nevyhrajete, ale dali jste nabídku, je vám stále přičtena do akceptace.. Pokud zakázka zmizí před limitem, vaše akceptace se nesnižuje. Aktuální požadovanou výši týdenní akceptace naleznete zde.

Aktuální přehled Vaší akceptace vidíte v aplikaci.

Employees’ rides are automatically billed to your company once they are added to the business account, so there’s no need to handle individual receipts. Each month, you’ll receive a detailed summary of all rides and the invoice, keeping all expenses fully transparent and easy to manage.

Liftago works exclusively with licensed professional drivers who know the city inside out. We ensure regular training, monitor vehicle conditions, and have clear rules for all cars. For higher-class vehicles, you can also use our Premium service.

Additionally, before each booking, you can choose from multiple driver options based on price, vehicle type, rating, arrival time, or personal preference.

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Yes, you can choose from several options directly in the app. For Premium vehicles, select the Premium category. Eco offers electric and hybrid cars, and by choosing Kids, you can easily book a vehicle with a universal child car seat and booster.

On the main page of the web interface, click on Give your team access – Web interface. There you can add or change administrators and orderers.