In Prague and Brno, you can book Liftago in advance for a specific date and time. Simply enter your route in the app, then tap the calendar icon in the bottom right corner to set your pre-order.
In all other cities, rides can currently be booked up to 15 minutes in advance.
The easiest way to pay is by adding your card in the app under the Payment details section. You can also pay via Apple Pay, Google Pay, or in cash.
If you use Liftago as a business customer, you can also pay by invoice.
If an item is left in a Liftago vehicle, reach out to the driver via the app within 24 hours. If more than 24 hours have passed, or if you cannot reach the driver, or encounter any other issue, we will help you locate your lost item.
How to proceed?
1. Open the menu in the app and go to the Support section.
2. Select Lost item and follow the instructions.
You can also email us. Either by replying to the confirmation email from your ride or directly at service@liftago.com. Please include your phone number (or email) and the location where the ride was booked.
Once your ride begins, tap the Share trip status button to share your current location and ride progress with anyone via SMS, WhatsApp, or other messaging apps.
Liftago works exclusively with licensed professional drivers who know the city inside out. We ensure regular training, monitor vehicle conditions, and have clear rules for all cars. For higher-class vehicles, you can also use our Premium service.
Additionally, before each booking, you can choose from multiple driver options based on price, vehicle type, rating, arrival time, or personal preference.
Our service ensures high car availability throughout the day. In larger cities, a car usually arrives within 5 minutes, and in smaller towns within 10 minutes.
A standard car fits up to 4 people. If you need to transport a larger group, you have two options:
1. XXL vehicles for up to 7 people – currently available only in Prague and surroundings, and must be pre-order at least 16 hours in advance.
2. Ordering multiple cars at once – in the app, you can order multiple vehicles simultaneously.
Liftago is currently available in 15 cities across the Czech Republic. You can find the full coverage map on our Where we drive page.
Liftago provides safe and reliable taxi transport as well as courier services for delivering packages. You can also use the car pickup service, available directly in the app.
Yes, you can travel with children in a car seat using Liftago. Just enter your route when booking and select the Kids option. This service is currently available only in Prague, but we are working on expanding it to other cities.
In the Liftago app, simply enter your pick-up and drop-off locations and tap the calendar icon at the bottom right to schedule a ride. Pre-orders are currently available in Prague and Brno for rides longer 3 km.
You don’t have to use the app – simply order Liftago online at order.liftago.com or call us at +420 266 266 000. That said, the app has plenty of advantages:
– Request a taxi, courier, Kids taxi, or Car pickup in seconds.
– Save your favourite drivers and destinations, and view your full ride history.
– Keep your favourite drivers in your contacts.
– Get special deals with promocodes.
Find out more aboout app: https://www.liftago.com/app
Monthly billing by invoice is offered only for business clients. Otherwise, you can pay in the app via credit/debit card, Apple Pay, or Google Pay, or pay the driver in cash.